Frequently Asked Questions

Everything you need to know about our curated home collection

What is the typical shipping timeframe for my order?

We aim to process and dispatch all orders within 2-3 business days. Domestic shipping typically takes 3-5 days, while international delivery varies by destination.

How do you ensure fragile items are protected during transit?

We take great care in our packaging process, using eco-friendly protective materials and double-walled boxes to ensure your delicate home goods arrive in perfect condition.

What is your return policy for home decor and stationery?

Items can be returned within 14 days of receipt, provided they are in their original, unused condition and packaging. Please note that bespoke or personalized items are non-refundable.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the weight of your order and your location.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

Are your products ethically sourced?

We prioritize working with small-scale artisans and heritage manufacturers who uphold high standards of craftsmanship and ethical labor practices.