Returns & Exchanges

At Choosing Keeping, we take pride in the quality and heritage of our stationery and home goods. If you are not entirely satisfied with your purchase, we offer a 14-day return window for items in their original, unused condition.

1

Initiate Your Request

Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Secure Packaging

Carefully pack the items in their original packaging, ensuring delicate tools and paper goods are protected from damage during transit.

3

Ship the Item

Send your parcel using a tracked and insured courier service to our London studio; please note that customers are responsible for return shipping costs.

4

Inspection and Refund

Once received and inspected for resale quality, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing